Shipping

Please allow 3-5 days for orders to be packed. When your order is ready for delivery, you will receive an email with the shipping details. Please check your SPAM folder if you do not receive any emails from us.  

FLAT RATE SHIPPING 

Orders are generally shipped within 24 hours using Express International Shipment out of one of our warehouses. A flat rate shipping fee of USD $20 applies (maximum of 2 items). Further items will be charged at USD $10 per item.  FREE SHIPPING ON ORDERS OVER $500. 

SHIPPING RATES AND ESTIMATES:  

For simple flat rate shipping: we offer USD $20 flat rate shipping worldwide (maximum 2 items per order)

Shipping optionEstimated delivery timePrice
Express International7 to 21 days (Country dependent)$20 (per 2 items) $10 for any further items
Express International 7 to 21 days (Country dependent)$FREE ON ORDERS OVER $500
   

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Discount Apoquel is not responsible for these charges if they are applied and are your responsibility as the customer. Depending on your jurisdiction, Customs may also require you to provide a local prescription in order for the goods to be released to you. 

REFUNDS, RETURNS, AND EXCHANGES

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at sales@discountapoquel.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at sales@discountapoquel.com

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